What We Do
OUR COMMUNICATIONS SERVICES
Four Star Communications operates a state-of-the-art computerized system, answered by live operators. Our system is designed specifically for effective receipt and distribution of calls.
We pride ourselves on being a company that cares for it’s customers and it’s staff.
It’s our job, as service professionals, to make sure our clients are up to date on all of the latest products and services that can impact their productivity and functionality.
In today’s marketplace of low margin and high demand, we give our customers every possible advantage in both Communications and Technology support. Allowing them to focus on their areas of expertise and do what it is they do best.
Our mission in the answering service business is:
Providing Quality Service
Developing New Markets
Promoting Trust and Credibility
Continuous Improvements to Service Standards
ANSWERING SERVICE
Our friendly efficient staff will answer your call 24/7/365 days.
Allow the Four Star team to make YOUR customers a top priority. We will help your company stay productive and profitable. We are your business. Our operators simplify everything.
- Custom Customer Reports
- Digital Voice Recordings
- Voice Mail
- Text Messaging
- Web Integration
- Management reporting
- and more!
CALL PATCHING
Call Patching is like having your own personal receptionist with no delay in conversation.
Call patching is a commonly used feature so all emergency calls are connected right away. If you have the time, we have the operators.
- Customized services based on need
- 24/7 availability
- Management reporting
- and more!
SMS PAGING
Provides real time messaging to cell phones, pagers, email and two way paging.
The Four Star Group has a variety of options on how customers can receive information related to their business needs. Let us keep you connected.
- SMS Paging directly from the system to a pager or cell phone
- Text Messaging
- Automatic fax or email messages
- Custom Message Formats
- Customer Reports
- and more!
SPOT MONITORING
The Four Star Group provides real time worker monitoring, using communications devices that enables employees working alone – who may be out of cellphone range – to communicate their status with our live operators.
- Workers Compensation Board Lone Worker SPOT Monitoring
- Phone / Text communications
- Direct contact to workers on a schedule
- Emergency Monitoring
- Emergency Dispatch